gonna cause a power outage
Today on the radio I heard a story about Southwest's way of dealing with the same sorts of problems that all the airlines are having -- weather/other delays FUBARing schedules, etc. -- and learned that there is a job wherein people are assigned passengers who have been screwed over in one manner or another by such delays, figure out exactly why they were screwed in that way, and write a letter to them, explaining what went wrong and why, and apologizing.
I almost never hear about a job and think wow, what a great job. I usually think wow, I would rather move to the subway and panhandle than have that job. But really, if I hadn't just sunk a bunch of money, time, and energy into heading down the Psychologist Career Path, I might just be winging my way to Dallas right now to show up on the doorstep of Southwest Airlines and beg for this job.
Do you think that there are folders for each screwed-over customer? Like with their names on the tabs? And maybe a manager walks into a roomful of hunched over apology letter writers and says things like, "alright, guy's luggage gets left off a plane and doesn't reach its destination until he's back home," and waves the folder around, and then one of the hunched over people looks up and says, "I'll take it"?
This job has everything: the piecing together of flawed logistics (o! how I love the piecing together of flawed logistics!), explaining said logistics in writing, and the human touch of an apology that normally cannot be found anywhere within a business of 30 people or more. Plus, perhaps it would be difficult to put the explanations into a template form, because the mishaps might all be different from one another.
Maybe I'll bomb the psych subject test.
I almost never hear about a job and think wow, what a great job. I usually think wow, I would rather move to the subway and panhandle than have that job. But really, if I hadn't just sunk a bunch of money, time, and energy into heading down the Psychologist Career Path, I might just be winging my way to Dallas right now to show up on the doorstep of Southwest Airlines and beg for this job.
Do you think that there are folders for each screwed-over customer? Like with their names on the tabs? And maybe a manager walks into a roomful of hunched over apology letter writers and says things like, "alright, guy's luggage gets left off a plane and doesn't reach its destination until he's back home," and waves the folder around, and then one of the hunched over people looks up and says, "I'll take it"?
This job has everything: the piecing together of flawed logistics (o! how I love the piecing together of flawed logistics!), explaining said logistics in writing, and the human touch of an apology that normally cannot be found anywhere within a business of 30 people or more. Plus, perhaps it would be difficult to put the explanations into a template form, because the mishaps might all be different from one another.
Maybe I'll bomb the psych subject test.
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