blue + brown = sky + trees

The pharmacy where I work has an electronic system for recording signatures for the insurance company. Awhile ago, the little pad keeled over, so we got a new one, and instead of customers hitting "Done" when they're done, it now says "Accept." It also, like the old pad, says "Clear," "Cancel," and "Back." And about 10% of the time, the people canot understand that "Accept" means "Done." Even with the sticker that we wrote "Done" on, with an arrow pointing at the "Accept" button. They think instead that "Clear" means "I am done signing, please save my signature." So at least twice a day a person will hit "Clear" (which, as you might've guessed, clears their signature and waits for them to sign again) and then wander off before we've notice that they've in effect refused to sign for their medication.

Perhaps this is an unfair complaint coming from a person who, despite multiple attempts, cannot understand how to use her bank's depository and has probably generated a total of 15 minutes of unintentionallly comical surveillance camera footage of her trying to figure out how to use her bank's depository ("Why is that solid?! Where is the hole?"), but sweet Jesus, people, why is it so hard to figure out that "Accept" means "I'm done signing, please save my signature"?